Nuvio — Terms & Conditions

Version 2026-08-09 · Effective 9 August 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the Nuvio platform and related services (together, “Nuvio”, the “Platform”, “we”, “us”). By creating an account, accepting these Terms at sign-up, or using the Platform, you (the “Customer”) agree to be bound by them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

1. The service

Nuvio is a multi-tenant, multi-channel communication and CRM platform. It lets a Customer manage contacts, campaigns and conversations across channels such as WhatsApp, SMS, RCS, email and voice, subject to each channel provider’s own rules. Features, limits and channels available to a Customer depend on the plan and entitlements active on the account, which we may update over time.

2. Accounts & eligibility

You must provide accurate account information and keep it current, and are responsible for all activity under your account.
You are responsible for safeguarding your credentials and for your users’ use of the Platform.
You must be legally able to enter into these Terms and to send the messages you send through the Platform.

3. Acceptable use & messaging compliance

You are solely responsible for the content you send and the recipients you send to. You agree that you will:

send only to recipients from whom you hold a valid, lawful basis or consent to message on the relevant channel;
honour opt-outs promptly and permanently across every channel, and never attempt to bypass suppression;
comply with all applicable laws (including data-protection, consumer-protection, anti-spam and telecom regulations) and with the terms and policies of the underlying channel providers (for example Meta/WhatsApp, Google RCS Business Messaging, and telephony/email providers);
not send unlawful, deceptive, harassing, or infringing content, malware, or requests for passwords, OTPs, card or bank details;
not resell, overload, probe, or misuse the Platform, or use it to build a competing service.

We may throttle, suspend, or remove content or accounts that we reasonably believe breach these Terms or a provider’s policy, or that create risk to the Platform or its other customers.

4. Fees, billing & taxes

Paid plans and usage-based charges (for example per-message, per-minute, or channel surcharges) are billed as described at sign-up or in your order. Where a prepaid wallet is used, messages and services are drawn against your available balance, and sending may be paused when the balance is exhausted. Charges are exclusive of taxes unless stated; applicable taxes (including GST, where relevant) are added and shown on your tax invoice. Except where required by law, fees are non-refundable.

5. Customer data & ownership

As between the parties, you own the contact lists, message content and other data you upload or generate through the Platform (“Customer Data”). You grant us the limited rights needed to host and process Customer Data to provide the Platform. You are responsible for having the rights and consents necessary for us to process it. Our handling of personal data is described in the Privacy Policy.

6. Third-party services

The Platform relies on third-party channel and infrastructure providers. Your use of a channel is also subject to that provider’s terms, and we are not responsible for their acts, outages, pricing, or policy changes. Verified sender identities (such as a WhatsApp Business account or a Google RBM agent) are provisioned to your brand and must be used only for that brand.

7. Availability & changes

We work to keep the Platform available but do not guarantee uninterrupted or error-free operation. We may add, change, or discontinue features, and may perform maintenance. We may update these Terms; material changes take effect on the updated version’s effective date, and continued use after that constitutes acceptance.

8. Warranties & disclaimer

The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant any particular deliverability, reach, or business outcome.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Platform is limited to the amounts you paid us for the Platform in the three (3) months before the event giving rise to the claim.

10. Indemnity

You will indemnify and hold us harmless from claims, losses and expenses arising from your Customer Data, your messages and recipients, or your breach of these Terms or of applicable law or provider policies.

11. Suspension & termination

You may stop using the Platform at any time. We may suspend or terminate access for breach of these Terms, non-payment, legal or provider requirements, or risk to the Platform. On termination, your right to use the Platform ends; we will make Customer Data available for export for a reasonable period unless prohibited by law, after which it may be deleted.

12. Governing law

These Terms are governed by the laws of India, and the courts at Kolkata, West Bengal have exclusive jurisdiction, unless a mandatory law of your place of residence requires otherwise. (Operating entity, jurisdiction and effective date to be confirmed by the operator.)

13. Contact

Questions about these Terms: connect@winquestonline.com.